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Lightspeed Customer Journey Mapping
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posted on 2016-11-11, 00:09
authored by
Cameron McLean
Cameron McLean
A lightweight set of tools and a process to capture customer experience, and map service processes from a customer centric point of view.
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Publisher (e.g. University of Auckland)
University of Auckland
Contact email
ca.mclean@auckland.ac.nz
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University of Auckland
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Keywords
User Experience
UX
Service Design
Licence
CC BY 4.0
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CC BY 4.0