@article{Rahimi2019, author = "Mohammad Masoud Rahimi and ELHAM NAGHI ZADEH KAKHKI and STEPHAN WINTER and MARK STEVENSON", title = "{The Effectiveness of Sentiment Analysis for Detecting Fine-grained Service Quality}", year = "2019", month = "9", url = "https://auckland.figshare.com/articles/conference_contribution/The_Effectiveness_of_Sentiment_Analysis_for_Detecting_Fine-grained_Service_Quality/9848132", doi = "10.17608/k6.auckland.9848132.v1" }